To contact us by e-mail: eastcoastweathervanes@yahoo.com

Regular Business Hours: We are open Monday-Saturday from 9am-5pm (Eastern Time)

Payment Method: We accept all major credit cards and checks.

Average Cupola Delivery Time: In Stock Cupolas: 5-7 Days......Non-Stocked Cupolas: 2-3 weeks Call for availability!
Average Weathervane Delivery: 5-7 Days for in stock items. Call for availability!
Rush Shipping Available: Call for Details!

Shipping and Handling: Shipping charges are applied to all products. To know the amount of shipping for your product we will need the product(s), and a State and Zip Code. Please call with any questions. Sorry, we do not offer free shipping.

Ground Shipments:
Most orders are shipped via Fed Ex Ground or UPS. These deliveries are left at the ship to address, no signature required.

Freight Shipments:
Items that exceed the weight and/or size limit are shipped via Fed Ex Freight or other freight company. The Freight Carrier will call to set up a drop off time, usually 24 hours before the scheduled delivery. These orders are usually heavy and large. It is up to you to be prepared to unload the delivery. The delivery is curbside, meaning it is up to you to unload the delivery. If you are unable to unload the delivery, a lift gate can be purchased by you through the carrier before delivery for an additional charge.


Claims & Damages
All freight damages must be reported to the driver at the time of delivery and must be reported to us at that time also. Inspect the package thoroughly! Even if the box looks fine, open it and look it over! If you sign for the package it is at that time yours. If damages are found after signing off with the driver we are unable to put in a claim. You are responsible after you sign off on the package.

For Fed Ex Ground and UPS deliveries, damages must be reported within 24-48 hours at 1(800)986-2870. The items must be in the original packaging. We will have the damaged product(s) picked up and re-ship a new product in a timely manner. Failure to follow this procedure voids all future issues that may occur with the damaged product(s) and voids product warranties.

If you have missing parts please call us and will be sure to take care of the issue promptly.

Gift Certificates
Gift Certificates are available. Please call to order. They are redeemable for 1 year from purchase date. We cannot be held responsible if lost or stolen.

Return Policy

•All returns need to be made within 30 days of receiving the product. Restocking fees may apply. 

•You must call and notify us of the return. Returns will be refused if we are not notified.

•Shipping charges are non-refundable

•All items to be returned must be unused and in original condition. Any item returned that is not in original condition will not be given a refund and the item will be held for pickup by the customer, to be returned to them at their expense.

•All customized orders are non-refundable-this includes custom weathervanes, cupolas, and finials. Custom items include anything not in natural copper finish, such as patina, blue verde, brass, etc.

•When an order has been placed, we begin processing and fulfilling the order right away. For this reason, sometimes we cannot change orders or cancel orders when production has started. If an order is cancelled after production of the order has started restocking fees may apply.

•If you are unsure of what you are buying or need help with your order feel free to contact us personally at 1(800)986-2870

Cancelling or Changing an Order

Once an order has been placed it can be changed or cancelled, but the rules below will apply.

1. If the order has already been shipped, you will lose your shipping charge and you must ship it back to us when it arrives at your location. Depending on the order, restocking fees may apply.

2. Cupolas 42" and larger cannot be changed or cancelled once cupola production has started. If an order of this size is cancelled, a 25% restocking fee will apply.